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Shipping & Returns

Shipping & Returns

At VestPac, we consider our customers our family. That is why we offer a 100% lifetime guarantee. We wanted to guarantee them forever, but the lawyers put an end to that. When we say 100%, we mean it. Our guarantee not only covers manufacturer defects, but failure due to normal wear and tear. If your VestPac product ever breaks down, we will replace it for free. Accidents happen and we know it, so if your dog gets a hold of one of your straps, give us a call and we will do everything we can to get your gear back in working order. Please remember that we are family, so don’t abuse the guarantee. VestPac will not cover deliberate damage done to the product.



Returns Policy

Every item you purchase from VestPac is 100% satisfaction guaranteed. Whether you made your purchase online, by mail or at a retail location, you may return or exchange it by mail to the address below. Please include a copy of your receipt or other proof of purchase and your reason for the return. If you no longer have one of these, a letter with the following information: 

  • Name
  • Address
  • Phone number
  • E-mail address
  • When, where and by whom the purchase was made
  • Reason for the return
  • Purchase price of the item(s)
  • Please specify whether you would like an exchange or a refund.
  • Insure the package for your protection and return to:

 

VestPac, Inc. 

1055 Gregory Lane 

#3393 

Jackson, WY 83001-3393

Please be sure to include the unit # and full zip code.

 

Shipping

At VestPac, we do our best to make sure your orders are shipped as quickly as possible. Most orders ship on the next business day.  Items on back order may take longer.  If you need your order by a certain date, please be sure to include it in the comments section of your order.  We will do all we can to make sure your shipment arrives on time.  If for any reason we expect a delay in shipment, you will be notified via the email address you provide at checkout.  Thank you for shopping at VestPac.com!

All orders are shipped via USPS or UPS using the information you provide at checkout.  Most US gound shipments arrive in 3-6 business days.  Tracking information will be sent via email once the order is completed.

Orders that qualify for free shipping will be sent via USPS unless otherwise requested.  If you cannot receive USPS, please leave a note in the comments and we will do our best to accomodate you. Only US orders qualify for free shipping.  International orders must select a valid shipping option.

If you are having trouble placing an international order, please contact your nearest dealer/distributor. If there are no dealers near you, please contact us via phone (307-733-5884) or email (customerservice@vestpac.com) to arrange shipment.

All orders are shipped from the following location unless otherwise noted.

 

VestPac, Inc.
795 Lindsay Blvd.
Idaho Falls, ID 83402

 

If you have any questions or concerns, please feel free to contact us by phone or e-mail.
Our business hours are 9AM – 5PM MST, Monday – Friday.
Phone: (307) 733-5884

 

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All prices are in USD.
Copyright 2017 VestPac.
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